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FAQ
How can I pay?
Can I cancel an order after it’s been confirmed?
Monoblanks has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email zeyueqian@gmail.com with any queries. We are often unable to assist simply due to the speed at which our warehouse usually processes orders.
Are the items I want to order in stock?
All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item. Items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you.
Do you offer gift wrapping?
Unfortunately we are unable to offer gift wrapping at this time - it's just not something our warehouse is set up to do. We do, however, offer the opportunity for you to add a gift card and message at checkout for a small fee. Invoices and prices are never included in orders sent, as we do not add invoices to the physical parcel.
When will my order ship?
Orders are packaged and prepared for delivery within 3 business days of being placed. Exceptions may occur during holiday seasons. You will receive email notifications as your order is prepared and shipped.
I entered my address incorrectly, help!
Contact us on zeyueqian@gmail.com asap! Our team will try to intercept your order before it leaves our warehouse to update your address. If it's already left, we can try a redirect with express company, but sometimes we may have to wait for it to be returned to sender.
What is your refund & return policy?
Before initiating a return, please make sure that your item qualifies (for example, there are no returns on items purchased on sale unless they're faulty).If your item qualifies, and it's a change of mind return or exchange, you'll also need to cover return postage and the postage to ship your order out again. Click here for more detailed Returns information.
How do I track my order?
Your email receipt includes a tracking link from our shipping provider. If you are unable to locate your receipt, please contact our support team for assistance.
I bought my item on sale, can I return or exchange it?
No, we don't offer returns or exchanges on items bought on sale..
How can I contact Monoblanks?
Our customer care team is small but dedicated to providing you with great style advice, customer care, product information and any other assistance you might need. Please email us at zeyueqian@gmail.com
